How can we help?

Use reset your password and follow the link in the email. If you created the account with Google, use the Google button on the sign-in screen instead, because there is no password on that account to reset. Still stuck? Write to us and say which of the two you used.

Both live in Settings, under Account. Changing the address needs a confirmation click on the new one, so it cannot be pointed somewhere you do not control.

Through the cancellation page, without writing to anyone. Your account stays open on the free plan afterwards. Your watchlist and alerts are kept, not deleted — they pick up again the moment you resubscribe.

Yes. When a release moves a market past the level you set, you get an email naming the market, the new reading and the direction it crossed. The CFTC publishes once a week, so an alert can arrive at most once a week per market. You can switch alert emails off in Settings, under Notifications, and the alerts page still shows what has triggered.

Tell us the market and the report week and we will check it against the CFTC release. Two things explain most surprises. The index is relative to the lookback you picked, and the report describes Tuesday but appears on Friday. The COT Index guide walks through the formula.

Settings, at the bottom. It asks for your password first, then removes the account together with your watchlist and alerts. That is immediate and cannot be undone.