Refund Policy

If you buy Pro as a consumer, you have a statutory right of withdrawal of 14 days. Withdrawing is not the same as cancelling: cancelling ends the subscription at the close of the period you have paid for, while withdrawing unwinds the purchase itself and you get the money back.

You can declare your withdrawal to us on the withdraw contract page, which works without signing in and confirms the declaration with its date and time by email. Because Paddle is the merchant of record, your purchase contract is with Paddle and the refund comes from them — we pass your withdrawal on, so you do not have to contact them yourself. Declaring it to Paddle directly works just as well. You do not need the model form: any clear statement that you are withdrawing is enough. The formal instructions on withdrawal, including the model withdrawal form, are on their own page.

One thing is worth knowing, and it works in your favour. Pro starts right after you order, and if you withdraw within the 14 days you get the full amount back. We do not deduct anything for the days you already had access. Your right of withdrawal runs for the full 14 days and does not expire early. If your subscription starts with a free trial, the 14 days run from the day the trial starts, and nothing is charged during the trial.

Refunds. Outside the withdrawal period we do not offer a general money-back guarantee. New subscribers can try Pro with a free trial first, and cancelling always stops the next charge. If Pro isn’t right for you after all, write to support@cotscreener.com. We read every message ourselves and will see what we can do. If something on our side went wrong and left you paying for a service you could not use, we will put it right. Paddle pays out any refund, and we arrange it with them, so you do not have to.

Warranty. Your statutory rights for digital products (§§ 327 ff. BGB) apply in full and are not limited by anything in these terms. If Pro does not work as described, you can require us to fix it, and if that fails you can reduce the price or end the contract under the conditions the law sets out.

Cancelling instead

If you simply want to stop paying, that is a cancellation rather than a refund. Cancelling stops the next charge, and you keep Pro until the end of the period you have paid for: the current month on monthly billing, the current year on yearly billing. If you cancel during a free trial, nothing is charged at all. Use the button in the app under Settings, or the cancel contract page, which works without signing in.

These rules are part of our Terms of Service, where they appear as section 8. Nothing on this page adds to or limits them.