Refund Policy

If you buy Pro as a consumer, you have a statutory right of withdrawal of 14 days. Withdrawing is not the same as cancelling: cancelling ends the subscription at the close of the period you have paid for, while withdrawing unwinds the purchase itself and you get the money back.

Because Paddle is the merchant of record, your purchase contract is with Paddle, so the withdrawal instruction and the model withdrawal form come from Paddle at checkout and in its order confirmation, and a withdrawal is declared to Paddle. You do not need the model form. Any clear statement that you are withdrawing is enough.

One thing is worth knowing, because it applies to most digital services. If you ask for Pro to start immediately, you can still withdraw within the 14 days, but the share of the price for the time until your withdrawal stays owed (§ 357a BGB). The right itself lapses only once the service for the period you paid has been fully performed with your express consent to the early start (§ 356 (4) BGB). The consent is collected at checkout.

Refunds. Outside the withdrawal period we do not offer a general money-back guarantee. There is no need for one: Pro is monthly, so the most you can be committed to is the month you are in, and cancelling stops the next charge. Refunds are issued by Paddle, so a refund request goes to Paddle. If something on our side went wrong and left you paying for a service you could not use, write to support@cotscreener.com and we will sort it out with Paddle rather than send you in circles.

Warranty. Your statutory rights for digital products (§§ 327 ff. BGB) apply in full and are not limited by anything in these terms. If Pro does not work as described, you can require us to fix it, and if that fails you can reduce the price or end the contract under the conditions the law sets out.

Cancelling instead

If you simply want to stop paying, that is a cancellation rather than a refund. Pro runs month to month: cancelling stops the next charge and you keep everything you paid for until the end of the period you are in. Use the cancel contract page, which works without signing in, or the button in the app under Settings.

These rules are part of our Terms of Service, where they appear as section 8. Nothing on this page adds to or limits them.